Maureen A. Novozinsky, Evelyne S. Roach, Leila M. Shahbender. Frontline support at Princeton University: a centralized and decentralized approach. In Gail Farally-Semerad, Karen J. McRitchie, Elizabeth Rugg, editors, Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009. pages 93-98, ACM, 2009. [doi]
Abstract is missing.