Lawrence O Gorman, Amit Bagga, Jon Louis Bentley. Call Center Customer Verification by Query-Directed Passwords. In Ari Juels, editor, Financial Cryptography, 8th International Conference, FC 2004, Key West, FL, USA, February 9-12, 2004. Revised Papers. Volume 3110 of Lecture Notes in Computer Science, pages 54-67, Springer, 2004. [doi]
Abstract is missing.