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Support 2.0: An Optimized Product Support System Exploiting Master Data, Data Warehousing and Web 2.0 Technologies

Martin Oberhofer, Albert Maier. Support 2.0: An Optimized Product Support System Exploiting Master Data, Data Warehousing and Web 2.0 Technologies. In Johann Christoph Freytag, Thomas Ruf, Wolfgang Lehner, Gottfried Vossen, editors, Datenbanksysteme in Business, Technologie und Web (BTW 2009), 13. Fachtagung des GI-Fachbereichs Datenbanken und Informationssysteme (DBIS), Proceedings, 2.-6. März 2009, Münster, Germany. Volume 144 of LNI, pages 628-632, GI, 2009.

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