Thuy Duong Oesterreich, Eduard Anton, Julian Schuir, Alexander Brehm, Frank Teuteberg. How can I help you? Design principles for task-oriented speech dialog systems in customer service. Inf. Syst. E-Business Management, 21(1):37-79, March 2023. [doi]
@article{OesterreichASBT23,
title = {How can I help you? Design principles for task-oriented speech dialog systems in customer service},
author = {Thuy Duong Oesterreich and Eduard Anton and Julian Schuir and Alexander Brehm and Frank Teuteberg},
year = {2023},
month = {March},
doi = {10.1007/s10257-022-00570-7},
url = {https://doi.org/10.1007/s10257-022-00570-7},
researchr = {https://researchr.org/publication/OesterreichASBT23},
cites = {0},
citedby = {0},
journal = {Inf. Syst. E-Business Management},
volume = {21},
number = {1},
pages = {37-79},
}