Petter Øgland. Measurements, feedback and empowerment: Critical systems theory as a basis for software process improvement. In Susan Newell, Edgar A. Whitley, Nancy Pouloudi, Jonathan Wareham, Lars Mathiassen, editors, 17th European Conference on Information Systems, ECIS 2009, Verona, Italy, 2009. pages 1606-1617, 2009. [doi]
Abstract is missing.