Masumi Okuda, Akira Yasuda, Shusaku Tsumoto. The Effects of Waiting Time, Length of Stay, and Hospital Remodeling on the Structure of Patient Satisfaction. In Yuriko Sawatani, James C. Spohrer, Stephen K. Kwan, Takeshi Takenaka, editors, Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015. pages 287-297, Springer, 2015. [doi]
@inproceedings{OkudaYT15-0,
title = {The Effects of Waiting Time, Length of Stay, and Hospital Remodeling on the Structure of Patient Satisfaction},
author = {Masumi Okuda and Akira Yasuda and Shusaku Tsumoto},
year = {2015},
doi = {10.1007/978-4-431-56074-6_32},
url = {https://doi.org/10.1007/978-4-431-56074-6_32},
researchr = {https://researchr.org/publication/OkudaYT15-0},
cites = {0},
citedby = {0},
pages = {287-297},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015},
editor = {Yuriko Sawatani and James C. Spohrer and Stephen K. Kwan and Takeshi Takenaka},
publisher = {Springer},
isbn = {978-4-431-56074-6},
}