Abstract is missing.
- A New Service Class Scheme for Service Innovation in Japanese Automation IndustryYoshitaka Yuki, Seiichi Kawata, Hiroyuki Imanari, Takeo Suzuki, Norio Aburatani, Motomi Kohata, Takeru Kawai, Tomio Makino, Yukiyo Akisada, Motoya Tametani. 3-10 [doi]
- Design of Service Ecosystem Based on Interactive Design Support in the Case of Job-Hunting Support ServicesYuki Wakisaka, Yuya Yamamoto, Jun Ota, Tatsunori Hara. 11-18 [doi]
- A Method for Supporting Customer Model Construction: Using a Topic Model for Public Service DesignSatoshi Mizoguchi, Takatoshi Ishii, Yutaro Nemoto, Maiko Kaneda, Atsuko Bando, Toshiyuki Nakamura, Yoshiki Shimomura. 19-25 [doi]
- A Proposal of the Emotion Hierarchy Diagram for Designing the Service ProcessesNanami Shimazaki, Yasuharu Nishi, Michiko Tsubaki. 27-37 [doi]
- A Creed for Service DesignersStephen K. Kwan, Yutaka Yamauchi. 39-44 [doi]
- Design Support System for Sightseeing ToursJun Hirota, Kazuya Oizumi, Toshiki Mizushima, Tatsunori Hara, Kazuhiro Aoyama. 45-54 [doi]
- Service Data Model in Design Support System for Sightseeing ToursToshiki Mizushima, Jun Hirota, Kazuya Oizumi, Kazuhiro Aoyama. 55-64 [doi]
- Design of a Localized Science Education Program for Cultivating an Intergenerational CommunityKinuko Iizawa, Koki Kusano, Eri Inoue, Naohiko Kohtake. 65-70 [doi]
- How to Generate Sustainable Services?Adi Wolfson, Dorith Tavor. 71-78 [doi]
- Service Innovation for Reducing Food Adulteration Problem in BangladeshIffat Tasnim Haque, Youji Kohda. 79-88 [doi]
- Challenges to Deploy Service Design in Organizations: Analysis Through "Scaling Up" WorkshopsFumiya Akasaka, Takehiko Ohno, Mika Yasuoka. 89-98 [doi]
- Generalized Service Process Expressed by Context-Free GrammarFumihiro Maruyama. 99-110 [doi]
- Realization of Mobility as a Service in View of Ambient IntelligenceHideyuki Nakashima, Keiji Hirata 0001, Junichi Ochiai. 111-116 [doi]
- Customer Experience in Traditional and Modern Retail Formats: A Case Study of VietnamNhung Tran Thi Tuyet, Yoshinori Hara. 119-129 [doi]
- A Combinatorial Auction-Based Approach to Staff Shift Scheduling in Restaurant BusinessNobutada Fujii, Jumpei Oda, Toshiya Kaihara, Takeshi Shimmura. 131-138 [doi]
- Enhancing Kitchen Layout and Training to Improve Management and Employee Satisfaction at a Multiproduct Japanese Cuisine RestaurantTakeshi Shimmura, Toshihumi Takahashi, Syuichi Oura, Tomoyuki Asakawa, Toshiya Kaihara, Nobutada Fujii, Tomomi Nonaka. 139-145 [doi]
- The Efficient Provision of Culture-Sensitive Services: A Modularization ApproachAndreas Janson, Christoph Peters 0001, Jan Marco Leimeister. 147-157 [doi]
- Nurse Bed Care Activity Analysis for Intelligent Training ServiceXiaorui Qiao, Junki Nakagawa, Koshiro Yanai, Junko Yasuda, Wen Wen, Atsushi Yamashita, Hajime Asama. 159-167 [doi]
- An Evolving Service System in Microfinance: A Case Study in BRAC, BangladeshMd. Abul Kalam Siddike, Youji Kohda, Monirul Hoque. 169-179 [doi]
- Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour in Service EncounterHisashi Masuda, Yoshinori Hara. 183-195 [doi]
- Building a Conceptual Preference Model Based on Personal Purchase Records for Retail Service ImprovementMarina Fujita, Wenpeng Wei, Toshiko Aizono, Koji Ara. 197-206 [doi]
- Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact PersonTakahiro Chiba. 207-212 [doi]
- An Analysis of Key Factors of the "Omotenashi Consumption" in RestaurantsHiroyuki Miyai, Chizuru Nishio. 213-219 [doi]
- Structural Equation Modeling of Purchase FunnelNaotada Yamamoto. 221-228 [doi]
- Toward Sports Training Service with the Interactive Learning PlatformHiroyuki Okamoto, Alessandro Moro, Atsushi Yamashita, Hajime Asama. 231-236 [doi]
- VR|ServE: A Software Toolset for Service Engineering Using Virtual RealityPhilipp Westner, Sibylle Hermann. 237-244 [doi]
- Productivity Improvement and Stress Reduction by Showing Information to a Surveillance WorkerMitsunari Uozumi, Kouichi Yamada, Shuto Murai, Hajime Asama, Kaoru Takakusaki. 245-252 [doi]
- Skill Evaluation and Education Services for Bed-Care Nursing with Sliding Sheet with Regression AnalysisWen Wen, Xiaorui Qiao, Koshiro Yanai, Junki Nakagawa, Junko Yasuda, Atsushi Yamashita, Hajime Asama. 253-259 [doi]
- Kizkey Is the Key to a Better Care ServiceRyoko Fukuda, Atsushi Shinjo, Masahiro Kudo, Yutaro Ono, Jun Murai. 261-268 [doi]
- Role of Servicing Activity Visualization in Quality Control CircleTakashi Okuma, Tomohiro Fukuhara, Ryosuke Ichikari, Ching-Tzun Chang, Luis Carlos Manrique Ruiz, Takashi Shinmura, Takeshi Kurata. 269-277 [doi]
- Physiological Detection of Satisfaction for Services by Body Motion Wave Revealing Unconscious Responses Reflecting Activities of Autonomic Nervous SystemsHiroaki Okawai, Mitsuru Takashima. 279-286 [doi]
- The Effects of Waiting Time, Length of Stay, and Hospital Remodeling on the Structure of Patient SatisfactionMasumi Okuda, Akira Yasuda, Shusaku Tsumoto. 287-297 [doi]
- Service Satisfaction and Consciousness-Attitude Gap for Foreign Tourists Visiting JapanKenju Akai, Kohei Yamashita, Nariaki Nishino. 299-304 [doi]
- Service as Artifact: Reconsideration of Value CocreationKanji Ueda, Takeshi Takenaka, Nariaki Nishino. 307-316 [doi]
- Development of Conceptual Framework for Value Cocreation of Service Based on the Japanese Governmental Service Science Research ProgramTeruyasu Murakami. 317-327 [doi]
- An Interactive Model for the Synthesis of Service Functions Through Use ProcessesTatsunori Hara, Tamio Arai, Aman Gupta. 329-339 [doi]
- Statistical Estimation of Software Quality in Hospital Information SystemShusaku Tsumoto, Shoji Hirano, Toshihiko Kawamura. 341-350 [doi]
- A Consideration of the Pricing Structure of Aesthetic Services: An Example of Consumer Decision Making with Ambiguous InformationRyoko Wada. 351-355 [doi]
- Designing New Business Development Program Based on Systems Engineering Methodology with Participatory Systems Analysis in Small and Midsized EnterpriseYoshikazu Tomita, Kyoko Watanabe, Takashi Maeno. 359-367 [doi]
- Qualitative Simulation for Early-Stage Service DesignYoshiki Morishita, Fumika Murakami, Koji Kimita, Shigeru Hosono, Sayaka Izukura, Hiroshi Sakaki, Eriko Numata, Yoshiki Shimomura. 369-376 [doi]
- Impacts of Seasonal Factors on Travel Behavior: Basic Analysis of GPS Trajectory Data for 8 MonthsMasahiro Araki, Ryo Kanamori, Lei Gong, Takayuki Morikawa. 377-384 [doi]
- Collaborative Innovation Centers (CICs): Toward Smart Service System DesignQiqing (Christine) Ouyang, Jim Spohrer, Juan Caraballo, Dale Davis, Stephen Perelgut, Marcellus Mindel, Hisham El-Shishiny, Seshadri Subbanna. 385-391 [doi]
- Dispersed Energy Storage and Its Effect on Market Efficiency in Electricity Trading with Distributed Power Resources: An Experimental Economics StudySangjic Lee, Ryuichi Uda, Kenju Akai, Nariaki Nishino. 393-400 [doi]