Kenju Akai, Kohei Yamashita, Nariaki Nishino. Service Satisfaction and Consciousness-Attitude Gap for Foreign Tourists Visiting Japan. In Yuriko Sawatani, James C. Spohrer, Stephen K. Kwan, Takeshi Takenaka, editors, Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015. pages 299-304, Springer, 2015. [doi]
Abstract is missing.