Nanami Shimazaki, Yasuharu Nishi, Michiko Tsubaki. A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes. In Yuriko Sawatani, James C. Spohrer, Stephen K. Kwan, Takeshi Takenaka, editors, Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015. pages 27-37, Springer, 2015. [doi]
Abstract is missing.