Nanami Shimazaki, Yasuharu Nishi, Michiko Tsubaki. A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes. In Yuriko Sawatani, James C. Spohrer, Stephen K. Kwan, Takeshi Takenaka, editors, Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015. pages 27-37, Springer, 2015. [doi]
@inproceedings{ShimazakiNT15,
title = {A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes},
author = {Nanami Shimazaki and Yasuharu Nishi and Michiko Tsubaki},
year = {2015},
doi = {10.1007/978-4-431-56074-6_4},
url = {https://doi.org/10.1007/978-4-431-56074-6_4},
researchr = {https://researchr.org/publication/ShimazakiNT15},
cites = {0},
citedby = {0},
pages = {27-37},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015},
editor = {Yuriko Sawatani and James C. Spohrer and Stephen K. Kwan and Takeshi Takenaka},
publisher = {Springer},
isbn = {978-4-431-56074-6},
}