Takahiro Chiba. Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person. In Yuriko Sawatani, James C. Spohrer, Stephen K. Kwan, Takeshi Takenaka, editors, Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015. pages 207-212, Springer, 2015. [doi]
Abstract is missing.