Fumiya Akasaka, Takehiko Ohno, Mika Yasuoka. Challenges to Deploy Service Design in Organizations: Analysis Through "Scaling Up" Workshops. In Yuriko Sawatani, James C. Spohrer, Stephen K. Kwan, Takeshi Takenaka, editors, Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015. pages 89-98, Springer, 2015. [doi]
Abstract is missing.