Lorne Olfman, Conrad Shayo. The role of training in preparing end users to learn new but similar software packages. In Fred Niederman, editor, Proceedings of the ACM SIGCPR Conference on Computer Personnel Research, San Francisco, California, USA, April 3-5, 1997. pages 210-223, ACM, 1997. [doi]
@inproceedings{OlfmanS97,
title = {The role of training in preparing end users to learn new but similar software packages},
author = {Lorne Olfman and Conrad Shayo},
year = {1997},
doi = {10.1145/268820.268887},
url = {http://doi.acm.org/10.1145/268820.268887},
researchr = {https://researchr.org/publication/OlfmanS97},
cites = {0},
citedby = {0},
pages = {210-223},
booktitle = {Proceedings of the ACM SIGCPR Conference on Computer Personnel Research, San Francisco, California, USA, April 3-5, 1997},
editor = {Fred Niederman},
publisher = {ACM},
isbn = {0-89791-904-1},
}