Chin Eang Ong, Caroline Chan. How Complaint Handling Procedures Influence Consumer Decisions to Shop Online?. In 27th Bled eConference: eEcosystems, Bled, Slovenia, June 1-5, 2014. pages 22, 2014. [doi]
@inproceedings{OngC14-0,
title = {How Complaint Handling Procedures Influence Consumer Decisions to Shop Online?},
author = {Chin Eang Ong and Caroline Chan},
year = {2014},
url = {http://aisel.aisnet.org/bled2014/22},
researchr = {https://researchr.org/publication/OngC14-0},
cites = {0},
citedby = {0},
pages = {22},
booktitle = {27th Bled eConference: eEcosystems, Bled, Slovenia, June 1-5, 2014},
}