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Chin Eang Ong, Caroline Chan. How Complaint Handling Procedures Influence Consumer Decisions to Shop Online?. In 27th Bled eConference: eEcosystems, Bled, Slovenia, June 1-5, 2014. pages 22, 2014. [doi]
Possibly Related PublicationsThe following publications are possibly variants of this publication: The Influence of Complaint-Handling Procedures on Consumer Decisions to Shop OnlinePhoommhiphat Mingmalairaks, Chin Eang Ong. amcis 2017: [doi] A Study of Customer Resolution Management: the Influence of Effective Complaint-Handling Procedures on Consumer Decisions to shop OnlineChin Eang Ong, David Teh. ecis 2019: [doi] The Influence of Merchant Reputation on Consumer Decisions to Shop OnlineChin Eang Ong, Caroline Chan. amcis 2016: [doi]
The following publications are possibly variants of this publication: