Shereen Oraby, Pritam Gundecha, Jalal Mahmud, Mansurul Bhuiyan, Rama Akkiraju. "How May I Help You?": Modeling Twitter Customer ServiceConversations Using Fine-Grained Dialogue Acts. In George A. Papadopoulos, Tsvi Kuflik, Fang Chen, Carlos Duarte, Wai-Tat Fu, editors, Proceedings of the 22nd International Conference on Intelligent User Interfaces, IUI 2017, Limassol, Cyprus, March 13-16, 2017. pages 343-355, ACM, 2017. [doi]
@inproceedings{OrabyGMBA17,
title = {"How May I Help You?": Modeling Twitter Customer ServiceConversations Using Fine-Grained Dialogue Acts},
author = {Shereen Oraby and Pritam Gundecha and Jalal Mahmud and Mansurul Bhuiyan and Rama Akkiraju},
year = {2017},
doi = {10.1145/3025171.3025191},
url = {http://doi.acm.org/10.1145/3025171.3025191},
researchr = {https://researchr.org/publication/OrabyGMBA17},
cites = {0},
citedby = {0},
pages = {343-355},
booktitle = {Proceedings of the 22nd International Conference on Intelligent User Interfaces, IUI 2017, Limassol, Cyprus, March 13-16, 2017},
editor = {George A. Papadopoulos and Tsvi Kuflik and Fang Chen and Carlos Duarte and Wai-Tat Fu},
publisher = {ACM},
isbn = {978-1-4503-4348-0},
}