Shereen Oraby, Pritam Gundecha, Jalal Mahmud, Mansurul Bhuiyan, Rama Akkiraju. "How May I Help You?": Modeling Twitter Customer ServiceConversations Using Fine-Grained Dialogue Acts. In George A. Papadopoulos, Tsvi Kuflik, Fang Chen, Carlos Duarte, Wai-Tat Fu, editors, Proceedings of the 22nd International Conference on Intelligent User Interfaces, IUI 2017, Limassol, Cyprus, March 13-16, 2017. pages 343-355, ACM, 2017. [doi]
Abstract is missing.