Elena Orta, Mercedes Ruiz, Alejandro Calderón, Nuria Hurtado. Gamification for Improving IT Service Incident Management. In Antònia Mas, Antoni Lluís Mesquida, Rory V. O'Connor, Terry Rout, Alec Dorling, editors, Software Process Improvement and Capability Determination - 17th International Conference, SPICE 2017, Palma de Mallorca, Spain, October 4-5, 2017, Proceedings. Volume 770 of Communications in Computer and Information Science, pages 371-383, Springer, 2017. [doi]
Abstract is missing.