Ilan Oshri, Albert Plugge. What Do You See in Your Bot? Lessons from KAS Bank. In Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks, editors, Digital Technologies for Global Sourcing of Services - 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18-21, 2019, Proceedings. Volume 410 of Lecture Notes in Business Information Processing, pages 145-161, Springer, 2019. [doi]
Abstract is missing.