Julia Othlinghaus-Wulhorst, Anne Mainz, Heinz Ulrich Hoppe. Training Customer Complaint Management in a Virtual Role-Playing Game: A User Study. In Maren Scheffel, Julien Broisin, Viktoria Pammer-Schindler, Andri Ioannou, Jan Schneider 0001, editors, Transforming Learning with Meaningful Technologies - 14th European Conference on Technology Enhanced Learning, EC-TEL 2019, Delft, The Netherlands, September 16-19, 2019, Proceedings. Volume 11722 of Lecture Notes in Computer Science, pages 436-449, Springer, 2019. [doi]
@inproceedings{Othlinghaus-Wulhorst19,
title = {Training Customer Complaint Management in a Virtual Role-Playing Game: A User Study},
author = {Julia Othlinghaus-Wulhorst and Anne Mainz and Heinz Ulrich Hoppe},
year = {2019},
doi = {10.1007/978-3-030-29736-7_33},
url = {https://doi.org/10.1007/978-3-030-29736-7_33},
researchr = {https://researchr.org/publication/Othlinghaus-Wulhorst19},
cites = {0},
citedby = {0},
pages = {436-449},
booktitle = {Transforming Learning with Meaningful Technologies - 14th European Conference on Technology Enhanced Learning, EC-TEL 2019, Delft, The Netherlands, September 16-19, 2019, Proceedings},
editor = {Maren Scheffel and Julien Broisin and Viktoria Pammer-Schindler and Andri Ioannou and Jan Schneider 0001},
volume = {11722},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-030-29736-7},
}