Carol Xiaojuan Ou, Robert M. Davison, Xuepan Zhong, Yi Liang. Empowering employees through instant messaging. IT & People, 23(2):193-211, 2010. [doi]
@article{OuDZL10-0,
title = {Empowering employees through instant messaging},
author = {Carol Xiaojuan Ou and Robert M. Davison and Xuepan Zhong and Yi Liang},
year = {2010},
doi = {10.1108/09593841011052165},
url = {http://dx.doi.org/10.1108/09593841011052165},
researchr = {https://researchr.org/publication/OuDZL10-0},
cites = {0},
citedby = {0},
journal = {IT & People},
volume = {23},
number = {2},
pages = {193-211},
}