Relationships between patient flow problems, health care services, and patient satisfaction: an empirical investigation of the emergency department

Ali Al Owad, Mazharul Islam, Premaratne Samaranayake, Azharul Karim. Relationships between patient flow problems, health care services, and patient satisfaction: an empirical investigation of the emergency department. Business Proc. Manag. Journal, 28(3):684-712, 2022. [doi]

Authors

Ali Al Owad

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Mazharul Islam

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Premaratne Samaranayake

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Azharul Karim

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