Ali Al Owad, Mazharul Islam, Premaratne Samaranayake, Azharul Karim. Relationships between patient flow problems, health care services, and patient satisfaction: an empirical investigation of the emergency department. Business Proc. Manag. Journal, 28(3):684-712, 2022. [doi]
@article{OwadISK22,
title = {Relationships between patient flow problems, health care services, and patient satisfaction: an empirical investigation of the emergency department},
author = {Ali Al Owad and Mazharul Islam and Premaratne Samaranayake and Azharul Karim},
year = {2022},
doi = {10.1108/BPMJ-11-2020-0523},
url = {https://doi.org/10.1108/BPMJ-11-2020-0523},
researchr = {https://researchr.org/publication/OwadISK22},
cites = {0},
citedby = {0},
journal = {Business Proc. Manag. Journal},
volume = {28},
number = {3},
pages = {684-712},
}