Karl Owens. Mastering Customer Requests - Triage Guide to Efficient Resolution. In Eric Handler, Becky Klein, Ella Tschopik, editors, Proceedings of the 2024 ACM SIGUCCS Annual Conference, SIGUCCS 2024, Chicago, IL, USA, April 8-10, 2024. pages 21-24, ACM, 2024. [doi]
Abstract is missing.