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Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research

Dervis Ozay, Mohammad Jahanbakht, Atefeh Shoomal, Shouyi Wang. Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research. Enterprise IS, 18(7), July 2024. [doi]

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