Mike Paciello. The third age web: empathic design achieved through persona development & storytelling (keynote). In David Sloan, Chieko Asakawa, Hironobu Takagi, editors, Proceedings of the International Cross-Disciplinary Conference on Web Accessibility, W4A 2009, Madrid, Spain, April 20-21, 2009. ACM International Conference Proceeding Series, pages 66, ACM, 2009. [doi]
Abstract is missing.