Sarah Packowski. A lightweight and flexible process for designing intuitive error handling and effective error messages. In Patrick Martin, Anatol W. Kark, Darlene A. Stewart, editors, Proceedings of the 2009 conference of the Centre for Advanced Studies on Collaborative Research, November 2-5, 2009, Toronto, Ontario, Canada. pages 149-163, ACM, 2009. [doi]
Abstract is missing.