Vincenzo Pallotta, Rodolfo Delmonte, Lammert Vrieling, David Walker. Interaction Mining: the new Frontier of Call Center Analytics. In Cristian Lai, Giovanni Semeraro, Eloisa Vargiu, editors, Proceedings of the 5th International Workshop on New Challenges in Distributed Information Filtering and Retrieval, Palermo, Italy, September 17, 2011. Volume 771 of CEUR Workshop Proceedings, CEUR-WS.org, 2011. [doi]
Abstract is missing.