Susan Palmiter, Gene Lynch, Jennifer Day, Melinda Geist, Bryan Rhoads. Focus on the individual: the future of web-based product support. In Gerrit C. van der Veer, Carolyn Gale, editors, Extended Abstracts Proceedings of the 2005 Conference on Human Factors in Computing Systems, CHI 2005, Portland, Oregon, USA, April 2-7, 2005. pages 2136-2137, ACM, 2005. [doi]
Abstract is missing.