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Multi-criteria decision analysis towards robust service quality measurement

Dragan Pamucar, Morteza Yazdani, Maria Jose Montero-Simó, Rafael Araque-Padilla, Ahmed Mohammed. Multi-criteria decision analysis towards robust service quality measurement. Expert Syst. Appl., 170:114508, 2021. [doi]

Authors

Dragan Pamucar

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Morteza Yazdani

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Maria Jose Montero-Simó

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Rafael Araque-Padilla

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Ahmed Mohammed

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