Dragan Pamucar, Morteza Yazdani, Maria Jose Montero-Simó, Rafael Araque-Padilla, Ahmed Mohammed. Multi-criteria decision analysis towards robust service quality measurement. Expert Syst. Appl., 170:114508, 2021. [doi]
@article{PamucarYMAM21,
title = {Multi-criteria decision analysis towards robust service quality measurement},
author = {Dragan Pamucar and Morteza Yazdani and Maria Jose Montero-Simó and Rafael Araque-Padilla and Ahmed Mohammed},
year = {2021},
doi = {10.1016/j.eswa.2020.114508},
url = {https://doi.org/10.1016/j.eswa.2020.114508},
researchr = {https://researchr.org/publication/PamucarYMAM21},
cites = {0},
citedby = {0},
journal = {Expert Syst. Appl.},
volume = {170},
pages = {114508},
}