Zhedan Pan, Hoyeon Ryu, Jongmoon Baik. A Case Study: CRM Adoption Success Factor Analysis and Six Sigma DMAIC Application. In 5th ACIS International Conference on Software Engineering Research, Management & Applications (SERA 2007), August 20-22, 2007, Haeundae Grand Hotel, Busan, Korea. pages 828-838, IEEE Computer Society, 2007. [doi]
Abstract is missing.