Ingmar Pappel, Teona Gelashvili, Ingrid Pappel. Maturity Model for Automatization of Service Provision and Decision-Making Processes in Municipalities. In Xin-She Yang, Simon Sherratt, Nilanjan Dey, Amit Joshi, editors, Proceedings of Sixth International Congress on Information and Communication Technology - ICICT 2021, London, Volume 3. Volume 216 of Lecture Notes in Networks and Systems, pages 399-409, Springer, 2021. [doi]
Abstract is missing.