Marcin Paprzycki, Ajith Abraham, Ruiyuan Guo, Srinivas Mukkamala. Data Mining Approach for Analyzing Call Center Performance. In Robert Orchard, Chunsheng Yang, Moonis Ali, editors, Innovations in Applied Artificial Intelligence, 17th International Conference on Industrial and Engineering Applications of Artificial Intelligence and Expert Systems, IEA/AIE 2004, Ottawa, Canada, May 17-20, 2004. Proceedings. Volume 3029 of Lecture Notes in Computer Science, pages 1092-1101, Springer, 2004. [doi]
Abstract is missing.