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Improving Quality and Operational Performance of Service Organizations: An Empirical Analysis Using Repeated Cross-Sectional Data of U.S. Firms

Mahour Mellat-Parast, Arsalan Safari. Improving Quality and Operational Performance of Service Organizations: An Empirical Analysis Using Repeated Cross-Sectional Data of U.S. Firms. IEEE Trans. Engineering Management, 71:656-670, 2024. [doi]

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