Sung-Hee Park, Dimitar G. Kunev, Bill Bearden. A Comprehensive Model of Customer Satisfaction in Electronic Commerce: Investigating the Asymmetric Relationship between Attribute-Level Performance and Overall Satisfaction. In 9th Americas Conference on Information Systems, AMCIS 2003, Tampa, FL, USA, August 4-6, 2003. pages 49, Association for Information Systems, 2003. [doi]
@inproceedings{ParkKB03,
title = {A Comprehensive Model of Customer Satisfaction in Electronic Commerce: Investigating the Asymmetric Relationship between Attribute-Level Performance and Overall Satisfaction},
author = {Sung-Hee Park and Dimitar G. Kunev and Bill Bearden},
year = {2003},
url = {http://aisel.aisnet.org/amcis2003/49},
researchr = {https://researchr.org/publication/ParkKB03},
cites = {0},
citedby = {0},
pages = {49},
booktitle = {9th Americas Conference on Information Systems, AMCIS 2003, Tampa, FL, USA, August 4-6, 2003},
publisher = {Association for Information Systems},
}