Sung-Hee Park, Dimitar G. Kunev, Bill Bearden. A Comprehensive Model of Customer Satisfaction in Electronic Commerce: Investigating the Asymmetric Relationship between Attribute-Level Performance and Overall Satisfaction. In 9th Americas Conference on Information Systems, AMCIS 2003, Tampa, FL, USA, August 4-6, 2003. pages 49, Association for Information Systems, 2003. [doi]
Abstract is missing.