Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services

Jun-gi Park, Jungwoo Lee, Hyejung Lee, Duane Truex. Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services. Int J. Information Management, 32(5):459-468, 2012. [doi]

Authors

Jun-gi Park

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Jungwoo Lee

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Hyejung Lee

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Duane Truex

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