Jun-gi Park, Jungwoo Lee, Hyejung Lee, Duane Truex. Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services. Int J. Information Management, 32(5):459-468, 2012. [doi]
@article{ParkLLT12-0,
title = {Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services},
author = {Jun-gi Park and Jungwoo Lee and Hyejung Lee and Duane Truex},
year = {2012},
doi = {10.1016/j.ijinfomgt.2012.02.005},
url = {http://dx.doi.org/10.1016/j.ijinfomgt.2012.02.005},
researchr = {https://researchr.org/publication/ParkLLT12-0},
cites = {0},
citedby = {0},
journal = {Int J. Information Management},
volume = {32},
number = {5},
pages = {459-468},
}