Low-cost call type classification for contact center calls using partial transcripts - researchr publication authors

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Youngja Park, Wilfried Teiken, Stephen C. Gates. Low-cost call type classification for contact center calls using partial transcripts. In INTERSPEECH 2009, 10th Annual Conference of the International Speech Communication Association, Brighton, United Kingdom, September 6-10, 2009. pages 2739-2742, ISCA, 2009. [doi]

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