Youngja Park, Wilfried Teiken, Stephen C. Gates. Low-cost call type classification for contact center calls using partial transcripts. In INTERSPEECH 2009, 10th Annual Conference of the International Speech Communication Association, Brighton, United Kingdom, September 6-10, 2009. pages 2739-2742, ISCA, 2009. [doi]
@inproceedings{ParkTG09,
title = {Low-cost call type classification for contact center calls using partial transcripts},
author = {Youngja Park and Wilfried Teiken and Stephen C. Gates},
year = {2009},
url = {http://www.isca-speech.org/archive/interspeech_2009/i09_2739.html},
tags = {classification, C++},
researchr = {https://researchr.org/publication/ParkTG09},
cites = {0},
citedby = {0},
pages = {2739-2742},
booktitle = {INTERSPEECH 2009, 10th Annual Conference of the International Speech Communication Association, Brighton, United Kingdom, September 6-10, 2009},
publisher = {ISCA},
}