Jaroslaw Pastuszak, Adam Czarnecki, Cezary Orlowski. Ontologically Aided Rule Model for the Implementation of ITIL Processes. In Manuel Graña, Carlos Toro, Jorge Posada, Robert J. Howlett, Lakhmi C. Jain, editors, Advances in Knowledge-Based and Intelligent Information and Engineering Systems - 16th Annual KES Conference, San Sebastian, Spain, 10-12 September 2012. Volume 243 of Frontiers in Artificial Intelligence and Applications, pages 1428-1438, IOS Press, 2012. [doi]
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