Service profit chain and throughput orientation: a manager-employee-customer triad perspective in services

Pankaj C. Patel, Gurjeet Sahi, Mahesh C. Gupta, Jayanth Jayaram. Service profit chain and throughput orientation: a manager-employee-customer triad perspective in services. Int. J. Prod. Res., 58(17):5196-5217, 2020. [doi]

Abstract

Abstract is missing.