Shushma Patel, Yuan Xing, Dilip Patel. A Performance Measurement Framework For UK Contact Centres. In Peter B. Seddon, Shirley Gregor, editors, Pacific Asia Conference on Information Systems, PACIS 2011: Quality Research in Pacific Asia, Brisbane, Queensland, Australia, 7-11 July 2011. pages 149, Queensland University of Technology, 2011. [doi]
@inproceedings{PatelXP11,
title = {A Performance Measurement Framework For UK Contact Centres},
author = {Shushma Patel and Yuan Xing and Dilip Patel},
year = {2011},
url = {http://aisel.aisnet.org/pacis2011/149},
researchr = {https://researchr.org/publication/PatelXP11},
cites = {0},
citedby = {0},
pages = {149},
booktitle = {Pacific Asia Conference on Information Systems, PACIS 2011: Quality Research in Pacific Asia, Brisbane, Queensland, Australia, 7-11 July 2011},
editor = {Peter B. Seddon and Shirley Gregor},
publisher = {Queensland University of Technology},
isbn = {978-1-86435-644-1},
}