Antonin Pavlicek, Petr Doucek. Social Media and Social CRM. In A Min Tjoa, Li Da Xu, Maria Raffai, Niina Maarit Novak, editors, Research and Practical Issues of Enterprise Information Systems - 10th IFIP WG 8.9 Working Conference, CONFENIS 2016, Vienna, Austria, December 13-14, 2016, Proceedings. Volume 268 of Lecture Notes in Business Information Processing, pages 77-87, 2016. [doi]
Abstract is missing.