Glauco Vitor Pedrosa, Ricardo Ajax Dias Kosloski, Vitor Gomes Menezes, Gabriela Yukari Iwama, Wander C. M. Pereira da Silva, Rejane M. da C. Figueiredo. A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services. Information, 11(10):472, 2020. [doi]
@article{PedrosaKMISF20,
title = {A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services},
author = {Glauco Vitor Pedrosa and Ricardo Ajax Dias Kosloski and Vitor Gomes Menezes and Gabriela Yukari Iwama and Wander C. M. Pereira da Silva and Rejane M. da C. Figueiredo},
year = {2020},
doi = {10.3390/info11100472},
url = {https://doi.org/10.3390/info11100472},
researchr = {https://researchr.org/publication/PedrosaKMISF20},
cites = {0},
citedby = {0},
journal = {Information},
volume = {11},
number = {10},
pages = {472},
}