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Minu Viljandi: a case study on the effects of introducing web 2.0 features in e-government services on the overall user experience perception

Geroli Peedu, David R. Lamas. Minu Viljandi: a case study on the effects of introducing web 2.0 features in e-government services on the overall user experience perception. In Elsa Estevez, Marijn Janssen, editors, ICEGOV 2011, Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance, Tallinn, Estonia, September 26-28, 2011. pages 305-308, ACM, 2011. [doi]

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