Juan José Sánchez Peña, Eugenio Fernández Vicente. EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes. In Rob Pooley, Jennifer Coady, Christoph Schneider, Henry Linger, Chris Barry, Michael Lang, editors, Information Systems Development, Reflections, Challenges and New Directions [Proceedings of ISD 2011, Heriot-Watt University, Edinburgh, Scotland, UK, August 24 - 26, 2011]. pages 279-291, Springer, 2011. [doi]
Abstract is missing.