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Relationship analysis of the urban rail service quality, passenger satisfaction and loyalty based on the structural equation model

Liyu Peng, Yunqing Feng, Xuewei Li, Xuemei Li. Relationship analysis of the urban rail service quality, passenger satisfaction and loyalty based on the structural equation model. In International Conference on Logistics, Informatics and Service Sciences, LISS 2016, Sydney, Australia, July 24-27, 2016. pages 1-5, IEEE, 2016. [doi]

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