Lifang Peng, Lingling Lai. The Service Innovation of Ticket Agency Industry Based on 4D Service Innovation Model - An Empirical Case Study on Cococ Ticket Mall. In The International Conference on E-Business and E-Government, ICEE 2010, 7-9 May 2010, Guangzhou, China, Proceedings. pages 216-219, IEEE, 2010. [doi]
@inproceedings{PengL10-3,
title = {The Service Innovation of Ticket Agency Industry Based on 4D Service Innovation Model - An Empirical Case Study on Cococ Ticket Mall},
author = {Lifang Peng and Lingling Lai},
year = {2010},
doi = {10.1109/ICEE.2010.62},
url = {http://dx.doi.org/10.1109/ICEE.2010.62},
tags = {empirical, rule-based, case study},
researchr = {https://researchr.org/publication/PengL10-3},
cites = {0},
citedby = {0},
pages = {216-219},
booktitle = {The International Conference on E-Business and E-Government, ICEE 2010, 7-9 May 2010, Guangzhou, China, Proceedings},
publisher = {IEEE},
}